Payment and Refund Policy

Last updated: 24 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all services offered by presshypepo through its website. The services encompass corporate programming solutions including custom software development, enterprise application integration, system optimisation, training programmes, and ongoing technical support contracts. The policy governs transactions between presshypepo and corporate clients located in Singapore as well as international clients where Singapore law applies. It covers both one-time project engagements and recurring service subscriptions. All references to services include digital deliverables such as source code, documentation, and access credentials provided under licence agreements.

Prices, Currencies, Taxes, and Any Additional Charges

All quoted prices are in Singapore Dollars (SGD) unless otherwise specified in a written quotation. Prices are exclusive of Goods and Services Tax (GST) at the prevailing rate of 9 percent, which will be added to the invoice total for clients in Singapore. International clients may be responsible for any applicable import duties, value-added taxes, or withholding taxes in their jurisdiction. Additional charges may include expenses for third-party licences, travel for on-site work, overtime rates for urgent deliverables, and data migration fees. Clients receive a detailed breakdown before any work commences and must approve the total cost in writing.

Accepted Payment Methods, Payment Authorisation, and Payment Security

presshypepo accepts payment via bank transfer, credit card through a secure payment gateway, and corporate purchase orders for approved clients. All card payments are processed using PCI-DSS compliant providers. Authorisation occurs at the time of order placement for the full quoted amount or an initial deposit of 50 percent for projects exceeding SGD 10,000. Security measures include encryption of card details and tokenisation so that presshypepo never stores full card numbers. Clients may request an alternative payment schedule for large projects subject to credit checks.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when presshypepo issues a written confirmation email or signed statement of work following receipt of a purchase order or signed quotation from the client. Confirmation includes the scope of work, timeline, payment milestones, and acceptance criteria. No work begins until the required deposit or full payment is received and cleared. For subscription services, the contract commences on the start date specified in the confirmation and renews automatically unless cancelled in accordance with the terms.

Cancellation Rights and Applicable Cancellation Periods

Clients may cancel a project within seven business days of contract formation provided no substantial work has commenced. Cancellation after this period or after work has started may incur charges for completed milestones and reasonable costs incurred. Subscription services can be cancelled with 30 days' written notice before the next billing cycle. No cancellation fee applies if notice is given within the cooling-off period for new subscriptions. Corporate clients should note that certain custom development work is non-cancellable once commenced due to the bespoke nature of the deliverables.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only when services fail to meet the agreed acceptance criteria due to presshypepo's material breach or when a duplicate payment occurs. Work already completed to specification, third-party software licences purchased on the client's behalf, and time spent on client-requested changes are non-refundable. Promotional discounts or bundled services are not eligible for partial refunds. Digital deliverables such as source code become the client's property upon full payment and are generally non-refundable once delivered and accepted.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, the client must submit a written request via the contact form on the website or by emailing [email protected]. The request must include the invoice number, date of transaction, description of the issue, and supporting evidence such as test results or correspondence. Requests should be made within 14 days of discovering the issue. presshypepo will acknowledge receipt within three business days and may request additional information or a meeting to clarify the claim.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of a complete request, presshypepo will inspect the deliverables against the original acceptance criteria within 10 business days. The client may be asked to participate in a joint review. If approved, the client receives written confirmation including the refund amount and timeline. If rejected, presshypepo provides a detailed explanation and any available remedies such as rework at no additional cost. All decisions are final after this review unless new evidence emerges.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued using the original payment method where possible. Bank transfers are processed within five business days and typically reach the client's account within seven to 14 business days depending on the receiving bank. Credit card refunds appear on the statement within one to two billing cycles. presshypepo bears the cost of standard refund processing; expedited requests may incur a nominal administrative fee disclosed in advance.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital content such as licensed software is deemed accepted upon successful installation and testing unless defects are reported within the warranty period stated in the service agreement. Subscription services continue until the end of the paid period following cancellation. Promotional offers are subject to the specific terms advertised and may exclude refund eligibility beyond statutory rights. Clients retain the right to access any paid content for the duration of the licence even after a partial refund is processed.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in suspension of services until cleared funds are received. Duplicate charges are investigated immediately upon notification and refunded within five business days. Chargebacks are treated as a dispute and may lead to service termination if not resolved. Suspected fraudulent activity triggers immediate account review and may involve reporting to Singapore authorities. Clients are responsible for notifying their bank of any unauthorised transactions promptly.

Mandatory Consumer Rights in Singapore That the Policy Cannot Exclude

Nothing in this policy excludes or limits rights under the Consumer Protection (Fair Trading) Act, the Sale of Goods Act, or the Unfair Contract Terms Act where they apply to corporate transactions. Clients retain the right to seek remedies through the Small Claims Tribunal or the courts for breaches of contract. presshypepo complies with all applicable Singapore statutes governing e-commerce and service contracts.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy or to submit a request, contact presshypepo using the details on the Contacts page or by writing to [email protected]. This policy may be updated periodically to reflect changes in law or business practices. The current version is dated 24 September 2026 and supersedes all previous versions. Continued use of the services after an update constitutes acceptance of the revised terms.